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Quickly find answers to frequently asked questions
Bring the authentic baking experience of a Neapolitan pizzeria to your Ooni Volt 2. This handcrafted Biscotto di Sorrento has been specially developed for use at high temperatures and ensures particularly gentle, even heat transfer to the pizza base.
The result: a light, well-risen crust, an evenly baked underside and a significantly lower risk of the base burning – even at very high baking temperatures.
The traditional biscotto is handcrafted on the Sorrento peninsula from a particularly porous clay blend. Its natural structure absorbs some of the moisture from the dough and releases the stored heat in a more controlled way than many conventional pizza stones.
This makes it ideal for Pizza Napoletana and other pizzas that are baked at high temperatures in a short time.
Each Biscotto is individually made using traditional methods. Small differences in color, structure, surface, dimensions or weight are therefore completely normal and make every stone unique.
Slight unevenness, open pores, small edge chippings, firing marks or fine superficial hairline cracks may occur due to the production process. These features are characteristic of a genuine handcrafted natural product and do not impair the function of the stone.
Heat the biscotto slowly and in stages. Strong temperature jumps and contact with water when the stone is hot should be avoided. For cleaning, once it has completely cooled, a dry brush or suitable scraper is sufficient. The stone should not be cleaned with dishwashing liquid.
Quickly find answers to frequently asked questions
Essential accessories include a high-quality pizza peel, a thermometer for precise temperature control, a pizza stone or rotating plate for even baking, and a brush for cleaning the baking surface. These tools make handling the oven easier and ensure optimal baking results.
Most professional pizza oven accessories are compatible with different models, including both gas and wood-fired ovens. It’s important to check the dimensions of the oven and the baking surface to choose the right accessories.
Professional accessories are made from heat-resistant and durable materials, offer better performance and a longer service life. They improve baking quality, reduce errors, and ensure consistently perfect pizza results—both at home and in professional use.
To keep your pizza oven tools in perfect condition, they should be cleaned after every use. Residual flour, dough, and ash can easily be removed with a brush or a slightly damp cloth once everything has cooled down. Metal tools such as peels, turners, or brushes should occasionally be treated with food-safe oil to prevent rust. Wooden handles must not be soaked or cleaned in the dishwasher. Regularly checking for wear ensures safety and a long service life.
Yes, many spare parts and accessories for pizza ovens can be purchased separately. These include, for example, replacement handles, brush heads, thermometers, or pizza stones. When buying, make sure the parts are compatible with your oven model and have the correct dimensions. This way, you can individually expand your setup or replace worn components.
Yes, for most accessories we provide user manuals or usage instructions. These are available digitally (PDF) or directly on the product page. The manuals help you use the tools correctly, handle them safely, and extend their service life.
The statutory warranty period is 24 months from the date of purchase. It covers defects that already existed at the time of purchase.
The guarantee is a voluntary service provided by the manufacturer and may vary in duration and scope.
All products come with the statutory 24-month warranty. During the first 12 months, it is presumed that any defect already existed at the time of delivery, unless proven otherwise.
Depending on the manufacturer, the warranty covers material and workmanship defects. Damage caused by improper use, normal wear and tear, or incorrect care is generally excluded. The exact terms are described in the respective warranty documents.
In the event of a defect, please contact our customer service with your order number, a brief description of the issue, and, if applicable, photos or videos. We will review your case as quickly as possible and take care of a solution.
You can place your order directly through our online shop. Add the products you want to your cart, complete the checkout process, and choose your preferred payment and shipping method. After your purchase, you’ll receive an order confirmation by email.
We accept various secure payment methods, including credit card, PayPal, and other popular online payment services. All payments are processed over encrypted connections.
Our customer service team is happy to help with any questions about orders, shipping, or products. You can reach us by email or contact form. We strive to answer all inquiries quickly and reliably.
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